Jeffrey A. Truthan, MS, CVE
3910 S. Union Court · Spokane Valley, WA · 99206
(509) 927-8195
(509) 926-2611 [Fax]
Email: jtruthan@skilltran.com

Primary Knowledge, Skills, and Abilities

PRODUCT DEVELOPMENT

• Led team projects for Internet, Windows, & DOS product design & development
• Launched six commercial software applications, including product specifications and development of marketing plan, collateral material, packaging, advertising, and rollout
• Designed, developed content, maintained, and administered several corporate web sites for customer information, support & sales
• Authored help files and user documentation
• Composed technical works for trade journals, strategic marketing, business planning, press releases, industry guides, marketing materials, sales literature and tools, competitive market analysis, presentations, customer guides, product packaging, detailed technical requests for proposal, trademark application, etc.
• Created distributable product demo disks and marketing presentations
• Reduced technical support load of 5,000+ customer base

BUSINESS DEVELOPMENT

• Synthesized customer feedback, knowledge of industry direction, and market response to lead the development and market introduction of timely, well-received products
• Developed strategic marketing relationships with many major industry partners, including Unisys Corporation (Information Services Group), Dun & Bradstreet, American Business Information, and Microsoft Network (MSN) content aggregators
• Opened new national and international markets for company expansion through marketing alliances and sales, trade show, and professional presentations
• Developed strategic distribution network of software resellers
• Negotiated terms of various licensing and reseller relationships
• Implemented start-up training and customer service for small & medium scale projects, ranging from 1 to 400 new customers in 1 - 100+ national locations
• Planned projects for bid preparation and research/development proposals

Tool Knowledge

• Systems Analysis, Work Measurement, Principles of Management/Supervision
• Solid understanding of multi-platform software applications development cycle
• User requirements analysis, DOS and GUI user interface design, prototyping, and specifications development, including design for product localization (Canada)
• Quality assurance testing to verify proper operation of specified design
• Software prototyping and development tools (Delphi 1.0 --> 7.0; Demo II)
• Help Authoring (Help and Manual, RoboHelp 7.0, Help Magician Pro & HTML-->Help)
• Database design, management and population of data sets (MySQL, MS Access, Paradox 10.0, Alpha 4 & 5)
• Some ability to write/maintain code (PHP, Perl, Delphi)
• Installation software scripting and pre-mastering for CD-ROM replication
• HTML markup for web page development (HoTMetaL Pro 6.0; Front Page 2000)
• Web site design and Linux server administration (Red Hat, Novell)
• Telecommunications (Asynchronous & Internet)
• Project management software
• Presentation software (Powerpoint, Quattro Pro, & Visio)
• Desktop Publishing (MS Word & Pagemaker)
• Graphics/Image Manipulation (Corel Draw 8.0, Adobe Photoshop, Ulead PhotoImpact, GIF Animator, MS Image Composer)
• Word Processing (MS Word, Wordperfect, and others)
• Spreadsheets (MS Excel, Quattro Pro & Lotus)

Employment History

• Web Site Design, Development, & Maintenance
• Software Design, Development, Documentation & Deployment
• Technical & Business Writing / Presentations

• Design, development & revision of various corporate web sites, including integration of new and existing audio and graphic content, including banner animations
• Competitive market analysis and business plan development
• Preparation of plan for on-site software installation in 500 locations
• Development of sales, training, and marketing presentations
• Design of simple customer user interface and design specifications for secure internet access to data warehouse reports
• Evaluation of potential business opportunities
• Implementation and long term planning for technology in school setting, including basic network design

Reference Web Sites

1998 - 2000 Technical Communications Manager

• RCS Technologies - Warrendale, PA

• JOBQUEST / CAPCO: The Capability Corporation
• Ability Information Systems (AIS) - Spokane, WA

Additional Experience

Formal Education

Noteable Achievements

• Responsible for research, development, and commercial implementation of many unique methods for cross-linking occupational data and labor market information.
• Extensive experience in training disability professionals in manual testing instruments and in computer-based vocational assessment.
• Frequent workshop and group sales presentations on a variety of topics, including:
       - Labor market access and transferable skills analysis
       - Company products and services
       - Vocational Information Retrieval Systems: Similarities and
            Important Differences
       - Using the computer as a professional rehabilitation tool
       - Computers in vocational evaluation
• Distinguished member - 1994/1995 Who's Who Registry of Business Leaders
• Developed working prototype of valve/parts maintenance scheduling software program
• Honored by the Ohio Rehabilitation Association in 1985 as "Outstanding Rehabilitationist of the Year"
• Consultant to Ohio RSC: Task Forces on Computerization and Innovations & Future Trends, Vocational Assessment Programs, and active participant in the Ohio RSC Job Placement Planning Workshops - 1983-1984
• Consultant to the Lake County (Ohio) Mental Health Board and Proposal Design Committee
• Designed, developed, and normed several work samples to replicate jobs in local industry.
• Designed and developed computer scoring program for the "Work Values Inventory".
• 1981 Merit Award Winner - Region V Competition - Johns Hopkins University "First National Search for Personal Computing to Aid the Handicapped" - Entry: PROJECT: V.I.C.T.O.R.Y. - Vocational Information Computerized to Optimize Rehabilitation Yield. A comprehensive design to markedly enhance the state VR service delivery system using current and developing information technology.